At Road Runner Clothing HTX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your experience is as smooth as possible.
1. Eligibility for ReturnsReturn Window:
You may return items within 30 days from the date of purchase. Returns must be initiated within this period to be eligible for a refund or exchange.
Condition of Items:
Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact. We cannot accept returns for items that do not meet these criteria.
2. How to Return an ItemContact Us:
Before returning an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] to obtain a Return Authorization (RA) number.
Prepare the Return:
Pack the item securely, including the original invoice and any tags. Clearly write the RA number on the outside of the package.
Ship the Return:
Send the package to the following address:
Road Runner Clothing HTXReturns Department
8822 SUMMER SET MEDOW HOUSTON TEXAS 7707510104 Veterans Memorial Dr #2031 Houston, TX 77038, United States
We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received.
3. Refunds and ExchangesRefunds:
Once we receive and inspect your return, we will process a refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
Exchanges:
If you prefer an exchange, please let us know at the time of return. We will process the exchange based on the availability of the requested item. If the item is out of stock, we will offer a refund or store credit.
4. Non-Returnable ItemsCertain items are not eligible for return, including:
Sale items (unless defective or incorrect)
Custom or personalized items
Gift cards
5. Damaged or Incorrect ItemsIf you receive a damaged or incorrect item, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a replacement or issue a refund for the affected item.
6. Shipping CostsReturn Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. Original shipping fees are non-refundable. Free Returns: Occasionally, we may offer free return shipping promotions. These promotions are subject to change and will be clearly communicated at the time of purchase.
7. Contact UsFor any questions or concerns about our Returns Policy, please contact us:
Road Runner Clothing HTX📍 8822 SUMMER SET MEDOW HOUSTON TEXAS 77075
📞 346-621-4500
📩 roadrunnerclothinghtx@gmail.com
